Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your Key Responsibilities

Join us as a Guest Experience Manager, where you will champion every stage of the guest journey and lead your team in delivering truly exceptional, personalised service. With your passion for hospitality, keen eye for detail, and commitment to excellence, you will ensure each guest enjoys a seamless and memorable stay. An F&B background would be highly advantageous, bringing a deeper understanding of service standards, guest preferences, and cross-departmental collaboration to elevate the overall guest experience.

As a valued part of the Forte family, you will:

• Lead and inspire the Guest Experience and Front Office teams to deliver intuitive, personalised service.

• Act as the key contact for VIP and suite guests from booking to post-stay, building lasting relationships.

• Deliver exceptional guest experiences at Brown’s Hotel, upholding the renowned standards of Rocco Forte Hotels.

• Oversee daily guest-facing operations and the smooth running of the Amenity Centre, including SOP development, reporting, inventory management, and bespoke amenity creation.

• Leverage your Food & Beverage knowledge (ideally gained within luxury hospitality) to enhance in-room dining experiences, amenities, and guest engagement opportunities.

• Anticipate guest needs, resolve concerns professionally, and drive continuous service excellence.

• Train, mentor, and manage team performance, scheduling, and presentation standards.

• Collaborate closely with Housekeeping, Kitchen, In-Room Dining, Sales & Marketing, Purchasing, and Concierge to ensure seamless service delivery.

• Monitor guest feedback, implement improvements, and ensure full compliance with health, safety, and company policies.

Who we are looking for

We are seeking a enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A passion for delivering exceptional 5-star service, making everyone feel valued.

• A positive attitude with a willingness to learn and grow in hospitality.

• Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.

• Skilled at creating memorable experiences and building lasting relationships.

• Able to work independently while collaborating across teams and departments.

• Committed to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.